There are two key factors that explain why today’s workforce needs writing repair services.
The Growing Diversity of our Population:
Our workforce includes ever-growing numbers of people born and educated outside the United States. Many have studied English in their home countries, or take classes once they arrive. They may speak and read it well enough to get along. But speaking English and writing English are two different things. Writing presents a greater challenge, especially in the workplace where correspon- dence and documents must be accurate, clear, and professional.
This is an obvious factor, but there is another, more troublesome one.
Failure of the educational system:
I was raised in a different era. I went to school in New York City at a time when its public schools were among the best in the country. Class time was devoted to developing basic skills, and learning a body of information (literature, history, geography, science, math, and a foreign language) that was considered the minimum core knowledge needed for a bright future. Art, music, and sports were all available for those who were interested. But there was no choice about studying the required subjects. Every class included lots of reading and writing.
Things are very different now. The presence of remedial courses at most colleges these days is evidence of the failure of elementary and secondary schools to consistently turn out students with adequate language skills. Last December, NBC News reported that over 30% of college graduates do not meet basic literacy standards. So even after taking remedial courses and graduating from college, about one third of students still lack acceptable skills to bring to the workplace.
I will never forget the following incident that occurred some years back. I was on a coffee break and went to the employee lounge to enjoy a chapter of the novel I was reading. It happened to be a rather long book, about 1400 pages. One of the young clerks saw me and asked how I could read such a thick book. “I want to find out what’s going to happen,” I told her. “Gee,” she said, a little sheepishly, “I never read a whole book.” Clearly, all reading was a chore for her. I didn’t have to see a sample of her writing to know what it would be like.
Most people know their limitations and welcome assistance. Some companies arrange for writing workshops taught by consultants over a one or two day period. People can pick up a few tips regarding common mistakes and grammatical rules. But it’s usually too little, too late. It is difficult to change ingrained language patterns. So these remedies have only limited effect, and don’t provide long term support. That’s why I advocate a continuing approach, like my writing repair service, which you can read more about in the first post on this blog, Writing Repair – Because Bad Writing Costs You Money.
When companies ignore these realities or underestimate the negative impact that poor writing has on customers, suppliers, and even their own employees, they make a serious mistake.
Could your business use my services?
Visit my website at www.jlrco.com or e-mail me at firstname.lastname@example.org.